Terms

Booking Terms & Conditions

• Please note your acceptance of these terms and conditions is a requirement of making a booking.
• Check in time 1:00 – 2:00pm. Checkout 10:00 – 11:00am
• Secrets facilities are for paying guests only – no visitors.
• Please mention when booking if you intend on bringing infants or children as some cabins are for couples only.
• As we hold your booking in good faith, we operate under a 30 day cancellation policy.
• To secure your reservation we require payment in full for a single night or half the total for longer stays. The balance is then required a month before arriving.
• All rates and prices include GST and are firm at the time of deposit; otherwise subject to change without notice.
• Transfers and cancellations made up to 30 days before arrival are subject to a $50 cancellation fee.
• Refunds of cancellations after this time are subject to the treehouse re-letting (some conditions may apply).
• It is suggested that guests seek travel insurance (particularly for longer stays) to cover cancellations, loss of deposits, medical and other emergencies.
• In the event of a lock down from Covid-19, Secrets will hold the monies you have paid to be put towards a stay with in 12 months.
• Guests are responsible for damage, loss or theft from their treehouse.
• Gift vouchers are non-refundable and only transferable once re-let.
• Smoking is only permitted on your deck and our gardens.
• Special conditions apply for wedding parties
• Minimum bookings apply.
• No pets allowed.