Booking Terms & Conditions
- Please note your acceptance of these terms and conditions is a requirement of making a booking.
- Check in time 1:00 – 2:00pm. Checkout 10:00 – 11:00am
- Secrets facilities are for paying guests only – no visitors.
- Please mention when booking if you intend on bringing infants or children as some cabins are for couples only.
- As we hold your booking in good faith, we operate under a 30 day cancellation policy.
- To secure your reservation we require payment in full for a single night or half the total for longer stays. The balance is then required a month before arriving.
- All rates and prices include GST and are firm at the time of deposit; otherwise subject to change without notice.
- Transfers and cancellations made up to 30 days before arrival are subject to a $50 cancellation fee.
- Refunds of cancellations after this time are subject to the treehouse re-letting (some conditions may apply).
- It is suggested that guests seek travel insurance (particularly for longer stays) to cover cancellations, loss of deposits, medical and other emergencies.
- In the event of a lock down from Covid-19, Secrets will hold the monies you have paid to be put towards a stay with in 12 months.
- Guests are responsible for damage, loss or theft from their treehouse.
- Gift vouchers are non-refundable and only transferable once re-let.
- Smoking is only permitted on your deck and our gardens.
- Special conditions apply for wedding parties
- Minimum bookings apply.
- No pets allowed.